Our Policies
Our Policies
Our Policies
Here's how things work when you book a clean with me. If anything isn't clear, just ask.
Payment Policy
Payment is due within 3 days of receipt of invoice, unless otherwise arranged. Pay by credit card using the secure link on your invoice, or by direct transfer to the BSB and account number shown there. If an invoice remains unpaid 14 days after the due date, I may pause future bookings until it's settled.
Cancellation Policy
I ask for at least 24 hours' notice if you need to cancel or reschedule. That gives me a chance to offer the spot to someone else rather than leave it empty. Cancellations with less than 24 hours' notice incur a fee of 50% of the booked clean. Unexpected things happen and I'll look at genuine emergencies case by case. But repeated late cancellations may mean I can't keep an ongoing booking going. To cancel or reschedule, call or text me on 0433 126 491.
Liability
I'm fully insured with public liability coverage. Before your clean. Please secure pets and put away anything valuable or fragile in the areas being cleaned. If you believe something has been damaged during a clean, let me know as soon as you can. Send a photo with a short description and I'll sort it out. If I've caused the damage, my insurance covers it. Existing wear and tear isn't covered. Refusing service. I may decline or end a booking where working conditions are unsafe, where I'm subjected to harassment, or where these policies are repeatedly disregarded.
Privacy Policy
What I collect: • Your name, phone number, email address and the address where the clean takes place • Details needed to process your payment • Notes on your scheduling preferences and how you like things done What I use it for: • Booking, scheduling and carrying out your cleans • Contacting you about bookings, invoices and reminders • Keeping track of your preferences so the service stays consistent What I don't do: • Sell, rent or trade your details to anyone • Share your details, except where it's needed to deliver the service or where the law requires it You can ask to see, correct or delete the information I hold about you at any time. Just email me at hello@tidyuptimecleaning.com.au
Payment Policy
Payment is due within 3 days of receipt of invoice, unless otherwise arranged. Pay by credit card using the secure link on your invoice, or by direct transfer to the BSB and account number shown there. If an invoice remains unpaid 14 days after the due date, I may pause future bookings until it's settled.
Cancellation Policy
I ask for at least 24 hours' notice if you need to cancel or reschedule. That gives me a chance to offer the spot to someone else rather than leave it empty. Cancellations with less than 24 hours' notice incur a fee of 50% of the booked clean. Unexpected things happen and I'll look at genuine emergencies case by case. But repeated late cancellations may mean I can't keep an ongoing booking going. To cancel or reschedule, call or text me on 0433 126 491.
Liability
I'm fully insured with public liability coverage. Before your clean. Please secure pets and put away anything valuable or fragile in the areas being cleaned. If you believe something has been damaged during a clean, let me know as soon as you can. Send a photo with a short description and I'll sort it out. If I've caused the damage, my insurance covers it. Existing wear and tear isn't covered. Refusing service. I may decline or end a booking where working conditions are unsafe, where I'm subjected to harassment, or where these policies are repeatedly disregarded.
Privacy Policy
What I collect: • Your name, phone number, email address and the address where the clean takes place • Details needed to process your payment • Notes on your scheduling preferences and how you like things done What I use it for: • Booking, scheduling and carrying out your cleans • Contacting you about bookings, invoices and reminders • Keeping track of your preferences so the service stays consistent What I don't do: • Sell, rent or trade your details to anyone • Share your details, except where it's needed to deliver the service or where the law requires it You can ask to see, correct or delete the information I hold about you at any time. Just email me at hello@tidyuptimecleaning.com.au
Payment Policy
Payment is due within 3 days of receipt of invoice, unless otherwise arranged. Pay by credit card using the secure link on your invoice, or by direct transfer to the BSB and account number shown there. If an invoice remains unpaid 14 days after the due date, I may pause future bookings until it's settled.
Cancellation Policy
I ask for at least 24 hours' notice if you need to cancel or reschedule. That gives me a chance to offer the spot to someone else rather than leave it empty. Cancellations with less than 24 hours' notice incur a fee of 50% of the booked clean. Unexpected things happen and I'll look at genuine emergencies case by case. But repeated late cancellations may mean I can't keep an ongoing booking going. To cancel or reschedule, call or text me on 0433 126 491.
Liability
I'm fully insured with public liability coverage. Before your clean. Please secure pets and put away anything valuable or fragile in the areas being cleaned. If you believe something has been damaged during a clean, let me know as soon as you can. Send a photo with a short description and I'll sort it out. If I've caused the damage, my insurance covers it. Existing wear and tear isn't covered. Refusing service. I may decline or end a booking where working conditions are unsafe, where I'm subjected to harassment, or where these policies are repeatedly disregarded.
Privacy Policy
What I collect: • Your name, phone number, email address and the address where the clean takes place • Details needed to process your payment • Notes on your scheduling preferences and how you like things done What I use it for: • Booking, scheduling and carrying out your cleans • Contacting you about bookings, invoices and reminders • Keeping track of your preferences so the service stays consistent What I don't do: • Sell, rent or trade your details to anyone • Share your details, except where it's needed to deliver the service or where the law requires it You can ask to see, correct or delete the information I hold about you at any time. Just email me at hello@tidyuptimecleaning.com.au